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Solving Everyday Struggles with Real Support

HAA is dedicated to making your UK journey safer and more comfortable with specialized care services. Based in the UAE, we specialize in connecting Middle Eastern travellers with top tier carer services in the UK. We know planning care abroad can be overwhelming with, language barriers, time zone differences, and payment concerns which can be complicated. That’s why we’ve created a smooth and seamless way to prebook trusted, compassionate carers before you travel.

Home Away Assist

What Sets Us Apart

  • Local Presence, Global Service: With a head office in the UAE and operations in the UK, we combine local convenience with UK care services delivery.
  • Personalized Care Plans: We listen to your needs and design care solutions as unique as you are.
  • Cultural Understanding: Our services respect your language, culture, dietary preferences, religious practices and family values.
  • Transparent and Convenient: Book online consultation or through our UAE office, with clear pricing and flexible payment options in AED or your currency.
  • 24/7 availability.
  • Vetted, qualified and DBS checked carers.
FAQ’s

Frequently Asked Questions

1. What types of care services do you provide?

We offer a range of care services for individuals, families, and children traveling to the UK. Our services include personal care, live-in care, companion care, child care, elderly care, and post-hospital recovery assistance. Whether you’re here for a short-term visit or longer stay, we ensure that you or your loved ones receive the highest level of care and support.

2. How can I book care services for someone traveling to the UK?

Booking care services with us is simple. You can fill out our online contact form, or call us directly on WhatsApp. We’ll ask a few questions to understand your care needs and travel details, then match you with an experienced caregiver. If your requirements are specific, we will work with you to customize the care plan.

3. How do I ensure that the care is right for my loved one?

We carry out a full assessment via Microsoft Teams to better understand your loved one’s needs. During this assessment, we discuss their specific requirements and preferences in detail. Based on this information, we carefully match them with the most suitable caregiver to ensure that the care provided is tailored to their needs and expectations. Ongoing communication is encouraged to make sure everything continues to meet your expectations.

4. Are your caregivers trained and qualified?

Yes, all of our caregivers are highly trained and have experience in providing care services for individuals and families. Our team includes certified nurses, child care specialists, and personal support workers who are vetted, insured, and DBS-checked (Disclosure and Barring Service). You can be assured that your loved one will receive professional, compassionate care.

5. Can I arrange care for a short-term stay?

Absolutely! We specialize in both short-term and long-term care for travellers. Whether you need someone to assist for a few days, weeks, or months, we can provide a care solution tailored to your schedule and requirements.

6. Do you provide care for children or families traveling with children?

Yes, we offer child care services tailored to the needs of children and families traveling to the UK. Our caregivers are experienced in managing the specific challenges of traveling with children, including helping with routines, school drop-offs, and ensuring safety and comfort while you’re away from home.

7. Are your caregivers available for overnight or live-in care?

Yes, we provide both overnight and live-in care services. If you or your loved one need a caregiver to stay overnight or around the clock, we can arrange for a caregiver to assist with any needs, whether it’s medical, personal, or companionship-based.

8. What if I need emergency care while in the UK?

We are available to provide emergency care if you or your loved one face a medical or personal emergency during your stay in the UK. Our caregivers are trained in first aid and basic life support, and we can quickly provide assistance or help arrange access to more specialized care if necessary.

9. What languages do your caregivers speak?

Our caregivers speak a variety of languages, including English, Arabic, Hindi, Urdu, and Punjabi. If you or your loved one require care in a specific language, we will ensure that you are matched with a caregiver who can communicate effectively and make your experience more comfortable.

10. Do you provide care services for elderly travelers?

Yes, we specialize in providing care for elderly travelers, ensuring they have the support and assistance they need while in the UK. This includes help with mobility, medication reminders, personal hygiene, companionship, and any special needs they may have. We understand the unique challenges that elderly individuals face while traveling and are committed to making their stay as comfortable as possible.

11. Can you provide medical assistance or nursing care?

While we do not provide full medical or nursing care, our support workers are trained to assist with certain health-related tasks, such as administering medication if it is provided in a dosset box. Our services include personal care, companionship, mobility support, and assistance with daily activities, but for more specialized medical care, we recommend consulting a healthcare professional or arranging for nursing services.

12. How do I pay for care services?

We offer a variety of payment options for our care services, including credit card payments, bank transfers, and other online payment methods. You can also choose between one-time payments or ongoing arrangements. Our team will discuss payment terms with you in advance to ensure a smooth process.

13. Are your services covered by insurance?

Our services are not automatically covered by travel insurance or medical insurance, but many clients find that they are eligible for reimbursement depending on their policy. We recommend checking with your insurance provider for coverage details, and we can provide invoices for any care services rendered if you need to submit a claim.

14. Can you accommodate specific dietary needs or preferences?

Yes, our caregivers are trained to assist with specialized dietary requirements, whether due to medical conditions, allergies, or personal preferences. From vegetarian and vegan diets to low-sodium or gluten-free needs, we can ensure that meals are prepared according to your exact specifications.

15. What areas of the UK do you cover?

We provide care services across the entire UK, including major cities like London, Manchester, Birmingham, Edinburgh, and many more. No matter where you’re staying in the UK, we can arrange care services that fit your location.

Contact Us

Get in Touch

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+971 52 164 7071

Your Care Is Our
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+971 52 164 7071

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