Privacy Policy
Effective Date: [5/9/25]
1. Introduction
Home Away Assist (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.homeawayassist.com or use our services. We are headquartered in the United Arab Emirates (UAE) and offer services across the United Kingdom. We comply with the UK General Data Protection Regulation (UK GDPR) and other relevant laws.
2. Who We Are
Home Away Assist is a UAE-based home care coordination service, dedicated to ensuring that travellers from the Gulf region receive the highest standard of care while visiting the UK. We design, coordinate, and manage personalized care plans that meet your unique needs, working exclusively with highly qualified, CQC-registered care providers across the UK.
3. Information We Collect
- Identity Information: Full name, age
- Contact Information: Email, phone number, address
- Medical Information (special category data): Health conditions, care needs
- Technical Data: IP address, cookies, browser/device information
- Usage Data: How you interact with our site
4. How We Use Your Information
- Match you with suitable care providers
- Manage service bookings and scheduling
- Communicate important information
- Process payments securely
- Improve website functionality
- Comply with legal or regulatory requirements
5. Legal Basis for Processing
- Consent (e.g., sharing medical information with care providers)
- Explicit consent for processing special category health data
- Contractual necessity (e.g., to arrange services you request)
- Legal obligation
- Legitimate interest (e.g., service improvement, fraud prevention)
6. Cookies and Tracking
We use cookies and similar technologies to analyze website traffic and improve user experience. Some may be set by third parties (e.g., analytics tools). You can manage your cookie preferences through your browser settings or via our Cookie Policy (if applicable).
7. Data Sharing
We may share your personal data with:
- CQC-registered UK care providers engaged to deliver services
- Third-party service providers (e.g., secure payment gateways, analytics tools)
- Regulators or authorities where required by law
All sharing is subject to strict confidentiality and data protection safeguards.
8. International Transfers
As we operate from the UAE while serving UK clients, your data may be transferred internationally. Where this occurs, we use lawful safeguards such as UK-approved Standard Contractual Clauses (SCCs) or the International Data Transfer Agreement (IDTA) to protect your information.
9. Data Security
We use industry-standard technical and organizational measures to safeguard your data, including encryption, secure servers, and access controls.
10. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy or to meet legal requirements. For example, booking and payment records may be kept for up to 6 years in line with UK accounting and tax obligations.
11. Your Rights (UK Residents)
You have the right to:
- Access, correct, or delete your data
- Restrict or object to certain processing
- Request data portability
- Withdraw consent at any time (without affecting prior lawful processing)
Contact: info@homeawayassist.com
12. Children’s Privacy
Our services are available to all ages. We do not knowingly collect personal data from children under 13 without parental or guardian consent.
13. Changes to This Policy
We may update this policy from time to time. Updates will be published on our website with a revised effective date.
14. Contact
Email: info@homeawayassist.com
Website: www.homeawayassist.com
